Appendix
169
SOCIAL-PRODUCT RESPONSIBILITY
Aspect
Indicators and Descriptions
Status
Corresponding
Section
Note
Customer Health and Safety
G4-PR1
Percentage of significant product and service categories for which health
and safety impacts are assessed for improvement.
●
CH5/P.20
G4-PR2
Total number of incidents of non-compliance with regulations and
voluntary codes concerning the health and safety impacts of products and
services during their life cycle, by type of outcomes.
●
No such
circumstances in
2015
Product and Service Labeling
G4-PR3
Type of product and service information required by the organization's
procedures for product and service information and labeling, and
percentage of significant product and service categories subject
to such information requirements.
N/A
G4-SO4
Total number of incidents of non-compliance with regulations and
voluntary codes concerning product and service information and labeling,
by type of outcomes.
N/A
G4-SO5
Results of surveys measuring customer satisfaction.
●
CH4.4/P.53
Marketing Communications
G4-PR6
Sale of banned or disputed products.
●
G4-PR6
Total number of incidents of non-compliance with regulations and
voluntary codes concerning marketing communications, including
advertising, promotion, and sponsorship by type of outcomes
N/A
No such
circumstances in
2015
Customer Privacy
G4-PR8
Total number of substantiated complaints regarding breaches of customer
privacy and losses of customer data.
●
No such
circumstances in
2015
Compliance
G4-PR9
Monetary value of significant fines for noncompliance with laws and
regulations concerning the provision and use of products and services.
●
No such
circumstances in
2015
