Employee Rights and Benefits

Human Rights Protection

In 2016, CTCI established our Human Rights Policy (http://www.ctci.com/www/CTCI2016/pdf/EN/CSR-PDF/ p132-CTCI Human Rights Policy.pdf ) based on the spirit of the UNGC, the Universal Declaration of Human Rights, the UN Framework and Guiding Principles on Business and Human Right and the Ruggie Framework.

Human Rights Policy

Content

Measures of Prevention, Correction, Complaint and Punishment of Sexual Harassment

To safeguard gender equality in employment and provide a work environment free of sexual harassment, as well as protect the rights of victims, the Measured were prescribed in accordance with Act of Gender Equality in Employment, Regulations for Establishing Measures of Prevention, Correction, Complaint and Punishment of Sexual Harassment at Workplace and Sexual Harassment Prevention Act.

CTCI Code of Ethical Conduct

The rules were stipulated for regulating employees' conducts in order to build the corporate culture of honesty and prevent employees from exploiting their given rights from their job duties to seek personal interest.

Reporting Management Policy

This policy was established to effectively monitor the Company's reporting system and to establish an effective reporting channel and fair investigation procedure to halt blackmail and to rectify any inappropriate actions.

Code of Conduct for Suppliers

CTCI expects our suppliers to remain committed to safeguarding their employees' human rights and showing them respect and dignity they deserved. The human rights regulations in the code of conduct include free employment, child labor, working hour, wage and welfare, humane treatment, discrimination, freedom of association, etc.

Human Rights Risk Assessment and Mitigation Measuresy

Subject

Affected Subject

Human rights issue

Evaluation/communication channel

Mitigation measures

Employees

Indigenous Origin Female physically/mentally challenged people

Protection of aborigines Work environment safety Anti-discrimination Child labor problem Working hour and wage Freedom of religion, speech and association Collective bargaining Personal data privacy

Employees' feedback platform Complaint hotline Labor-Management Conference Senior Management Seminar Employee satisfaction survey

Educational Training: During new employee training, we focus on the promotion and introduction of sexual harassment prevention, personal data protection, legal regulations, workplace safety and hygiene to enhance our employees' human rights awareness. Provision of friendly working environment:

  • Employees' feedback platform
  • Psychological counseling service
  • Commissioning external professional organization to organize the CTCI Employee Assistance Programs (EPAs)
  • Declaration of prohibiting workplace violence and preventative measures
  • Employees

    Employees who are pregnant and breastfeeding

    Health (Pregnancy and breastfeeding)

    Abnormal fetus or miscarriage, and lactation difficulties

    Executing maternal health protection plan by providing doctor and nurse consultation, and improve the management of breastfeeding rooms.

    Employees

    Employees Employee's family dependents

    Health (cancer)

    Suffering from cancer

    Organizing regular cancer screening Nurses conducting follow-up evaluation and organizing relevant seminars to reinforce the promotion of cancer prevention

    Employees

    All employees

    Health

    Poor health checkup results

    Doctor and nurse consultation Organizing health promotion activities (health seminar, anti-epidemic measures, cancer screening, weight-loss sessions, quit smoking sessions, body and mind relief activities) to ensure comprehensive medical resources availability

    Employees

    All employees

    Health (occupational disease)

    Occupational disease and occupational hazard occurred

    Implement overwork and ergonomic musculoskeletal injury prevention plan in accordance with the Occupational Safety and Health Administration, Ministry of Labor Designing a management and reporting system; organizing occupational safety meetings on a regular basis

    Suppliers/ contractors

    Employees of contractors Foreign labors

    Privacy (supply chain management)

    Supplier meeting Self-evaluation by vendors Factory on-site auditing

    Regulations of Supplier/Contractor Contracting Management Non-disclosure agreement

    Customers

    Proprietor's employees

    Privacy

    Proprietor metting

    Non-disclosure agreement

    Community

    Local residents

    Light pollution prevention Open public space Water resource protection Avoid community reallocation Complaints reported by residents

    Residents visitation Community forum Complaint calls from members of the community

    CTCT Human Rights Assessment

    Human Rights Issues

    Parties Concerned

    Measures

    Risk Assessment Method

    Risk Ratio (%)

    Sexual Harassment

    Female

    Employee ManualsTraining of New Employees

    Number of Cases Occurred

    25.04%= Sum of all numbers on the left/total employee numbers

    Working Hours

    All Employees

    Use working hours management system to actively manage the over-time working hours Work-over-time Weekly Spreadsheets of Abnormal Working Hours Training of New Employees

    Numbers of Employees Working Over Time for 46 Hours in a Single Month

    Occupational Safety

    All Employees

    Set as Corporate Level KPI Remind Employees of Commuting Traffic Safety by Announcement Training of New Employees

    Numbers of Occupational Injured Employees

    Right of Privacy

    All Employees

    Employees' Personal Information Protection Commitments Training of New Employees

    Numbers of Cases Occurred

    Labor Disputes

    All Employees

    Propaganda in Labor-management Meeting Employees' Opinion Platform is one of the grievance channels Training of New Employees

    Numbers of Cases Occurred

    Unimpeded communication channel

    CTCI values the opportunities to carry out bidirectional communication with our employees. That's why we have been working to provide open and transparent channels for communication because only unimpeded communication between employees and the company will create a workplace that encourage active employee participation.

    Comprehensive Benefits

    CTCI offers our employees a comprehensive welfare system that is better than the statutory standards, including the different types of unpaid leaves, group Insurance, employee stock trust, language and professional Training.

    CTCI has set up an Employee Welfare Committee to oversee the welfare of our employees. The funding is mainly contributed by the Company for four categories of activities, including subsidies, recreation and entertainment, education and awards and other welfare. In 2017, a total of NT$60,655,100 was contributed. The panel of the committee is formed by members nominated by each department and an office is set up with two administrative staff who provide comprehensive services and consultation.

    Actual spending from employee welfare

    Item

    Item

    Amount (NTD)

    Ratio of spending (%)

    2015

    2016

    2017

    2015

    2016

    2017

    Financial Aid

    Birthdays, child birth and wedding bonuses

    3,520,988

    4,795,360

    4,120,014

    6.4

    7.16

    6.79

    Recreation

    Domestic and overseas trips and club activities

    4,2143,332

    51,003,328

    47,389,860

    76.1

    74.97

    78.13

    Educational rewards

    Children's scholarship

    1,437,018

    1,680,900

    1,242,049

    2.6

    2.47

    2.05

    Other benefits

    Holiday bonus

    8,243,798

    10,479,262

    7,903,177

    1.49

    15.4

    13.03

    Total

    51,812,246

    67,958,850

    60,655,100

    100

    100

    100

    Health Care and Promotion

    CTCI is committed to creating a healthy and friendly workplace where employees work in a safe and secure environment.

    Employee Health Checkup

    Item

    2015

    2016

    2017

    Description

    Number of employees undergoing checkup (person)

    1089

    900

    1462

    • The Company allots NT$1,500 health checkup fee for each employee, alerts employees to complete their checkups and uses sets the electronic system to prompt employees to received the required health checkups by age.
    • The annual health check rate is calculated as "the number of people examined in the current year/the total number of employees in the company." However, due to the variation in the required frequency of statutory medical checkups for each employee (once in 3 years or once a year, depending on age), the calculation formula was changed from this year to "(Number of total employees - number of employees required but did not undergo health checkup)/number of total employees" to derive a result closer to actual conditions.

    Health check rate

    89.1

    91.8

    91.3

    Fund allocated for health checkup (NTD)

    4,084,767

    3,193,162

    4,237,242

    Number of participants in cancer screening (person)

    104

    116

    101

    The Company collaborates with Shilin Healthcare Center and Yang Ming Hospital to offer free cancer screening for 4 categoris of cancers (oral cencer, colorectal cancer, breast cancer, and cervical cancer).

    Number of employees participated in 3-in-1 screening

    66

    57

    58

    The Company collaborates with Shilin Healthcare Center and Yang Ming Hospital to offer free 3-in-1 screening (blood pressure/blood sugar/cholesterol).

    Health care

    Standard health promotion service

    Primary Scope of Service

    Number of persons serviced in 2017

    Specialist clinic services

    General physiology examination, health examination report consultation, health education and consultation and special outpatient services (including health checkup follow-up, occupational hazard, maternity health and protection, occupational disease evaluation, career aptitude assessment, etc.)

    379

    Nurses' Health Promotion Services

    General day-to-day and emergency medical care and treatment, health consultation, health checkup data management and analysis, research and development of health promotion programs and related activities, regular checks on the injured and ill and acting as a medical contact point.

    350

    Health Promotion Services

    Standard health promotion service

    Primary Scope of Service

    Number of persons serviced

    Internal Health Promotion Website

    Health seminars and information

    1,106 person/time viewed in 2017

    Psychological counseling

    Counseling services for workplace adjustment, work stress, interpersonal relationships, career planning, self-discovery, relationships, family and parenthood, sorrow and loss

    25 persons

    Visually impaired masseurs

    Destress massage

    514

    Coin-operated electric massage chair

    Destress massage

    716 times used

    CTCI Group Employee Overseas Living Handbook

    Destress massage

    211 handbooks distributed in 2017

    AED (automated external defibrillator)

    An apparatus for resuscitation of patients suffering from sudden heart arrest. The Head Office Building was certified "AED Safe" by the Taipei City Bureau of Health in 2017. This device can also come to rescue when an accident occur in the area.