"To Satisfy Our Customers with Optimized Engineering Services" is CTCI's corporate mission, and we stress customers' feedback highly. For years, we have been collecting customers' feedback based on "Customer Service Enhancement Regulations" in a timely fashion and proactively conducting customer satisfaction survey twice a year. Besides, a cross-departmental "Customers Services Feedback Group" coordinated by the President was established.
Based on comments from our customers, CTCI reviews all of them in detail and makes improvements. Our President is now in charge of the departments responsible for making immediate improvements. The average of 2016 satisfaction rate was 8.05