Service Quality

Meeting International Standards and Client Requirements

CTCI Corp. strives to be the world's most reliable global engineering services provider, and we believe that "quality" is the foundation of clients' trust. CTCI Corp. has obtained ISO 9001 Quality Management System (hereinafter referred to as QMS) certification since 1996, and has experienced the second (2000), the third (2008), and the fourth (2015) international standard revision in the past 20 years. In June 2017, CTCI Corp. was granted with the ISO 9001:2015 certification.

CTCI's upgrade and improvement details of quality management system
in recent years

Optimized Flow Chart for Project Operation Management Procedure

Improvement of Intellectual Property Protection Management Mechanism

In an era of growing information technology, as an international engineering contractor, CTCI Corp. is committed to providing customers with reliable engineering services. It becomes ever more important that whether CTCI Corp. is capable of protecting and managing customers' and the Company's intellectual property soundly.

Enhance The Quality Management System Structure

In order for our quality management system to reach the goal of sustainable quality management, in addition to plan-do-check-act (PDCA), we  also  incorporated  risk-based  thinking.  Through the leadership of the top executive, we have built a perfect PDCA quality management system structure to ensure that all our services achieve high customer satisfaction. 

Important Operation Content of Quality Management System

To ensure that the engineering services provided by CTCI are reliable, all project operations have one set of basic requirements to maintain positive feedback and quality.

Formulation and Abiding Policies of CTCI Corp. QMS Document