SDGs and Sustainable Goal

UN Sustainable Development Goals (SDGs)

Material topics

Specific practice in response to SDGs

Responding to SDGs

Corresponding Chapter

in 2017 CSR

Customer Service and Management

  • Customer satisfaction survey is conducted twice every year on the project. Based on scores provided by the customer, CTCI has made detailed reviews and effective improvements. The President has also instructed the relevant units to formulate measures to improve.
  • Implemented the CRM system and establish relationship with customers.

Providing Excellent Services for Customers

Innovative Technology and Service

Introduced 5 functional modules of differentiation control in the construction site in Malaysia in 2017

Engineering Practices

Suppliers' Sustainable Management

  • During registration, all vendors are required to sign Commitment on Corporate Sustainable Management.
  • Surveys were conducted in the first phase for vendors of supply chain sustainability.
  • Completed 476 supplier reviews
  • Guided 6 suppliers to qualify as vendors for overseas projects

Grow with our supply chain

Risk management

Risk quantification indicators were extended to CTCI Beijing, CTCI Thailand, CIMAS, CINDA, and CTCI MAC and two calculated risk taking processes were conducted.

Responsible Operation and Management Strategies

Anti-corruption

  • Made rules for receiving gifts, avoiding conflicts of interest, fair dealing with vendors, procedures to deal with unethical behavior, and reporting and correction approaches.
  • Reported offenses are accepted by a website, an impartial third party, on behalf of the complainant to ensure that the evidence from the whistleblower is truthfully passed on.

Responsible Operation and Management Strategies

Emerging Market Strategy

Continued to focus on the Indonesia/Algeria market and find appropriate projects and partners to enhance EPC qualification and capabilities.

Industrial Development and Operating Strategies

Climate Change and Strategies

Through the completion of the CDP questionnaire, the company's various climate change risks and management practices were refined.

Environmental Practices

Pollution prevention

In compliance with various environmental laws and regulations, before the commencement of work, we submitted environmental impact risk assessment, set standards, put forward environmental protection plans and implemented, conducted training, and reviewed.

Environmental Practices

Energy Saving

  • Conducted energy-saving inspections at the headquarters building and follow energy-saving measures.
  • Implemented green engineering design and regularly announce project progress rate of 90% for energy saving.

Environmental Practices

Career Development and Training

Used the apprenticeship system/OJT and the annual training plan to develop professional capabilities and increase their completion rate to ≧ 92%, and the completion rate of the annual training program to ≧ 95%.

Retaining Talents

Labor Rights and Human Rights

Formulated human rights policy and complete the inspection and tracking system

Retaining Talents

Work and Life Balance

  • Redesigned work content and processes to minimize duplication of work
  • Assisted employee with EAPs and helped solve topics like medical, family parenting, workplace psychological pressure with professional psychological counseling services.

Retaining Talents

Recruitment and retention

  • We expanded our campus recruitment and corporate internship programs, and industry-academia cooperation, and internally initiate rotation to achieve a recruitment rate ≧ 60%
  • With the recruiting of the potentially talented, a career path is established, and with the IDP program, elite talent is cultivated to simultaneously enhance the quality and quantity of successors in key positions.
  • Used Mentor & Mentee Project/OJT/apprenticeship/new talent training to improve the cultural adaptation of new employees and reduce the turnover rate.
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Talent Attraction

Safe and Healthy Work Environment

Target values are set for the items shown as below: the overall disability, the days away/restricted or job transfer rate (DARTR), the total recordable case rate (TRCR), the non-completion rate of reporting back safety and health incidents, the non-completion rate of corrective/preventive measures for safety, health, and environmental oversight. And we hope to improve continually.

Better Working Environment

Social Involvement

Environment-friendly Technology Application

  • Participated in sewage recycling and drainage projects to ease the pressure of water resources development.
  • Participated in the construction of MRT projects at home and abroad as well as in the design and construction of power plants in response to climate change by reducing greenhouse gas emissions.
  • Cultivating Bright Engineering Talent

  • Through the establishment of CTCI Education Foundation (CTCI EF), we have promoted sustainability among young students with the Education Foundation as the media. In 2017, 1,174 domestic and 135 foreign students were supported in their education in Taiwan.
  • Sustainability Project Promotion and Social Care

  • Wrote the first book on "sustainable development goals" in Taiwan and conducted "Taiwan Power Use and Energy Transformation Opinion Poll" to understand the common people's power usage and awareness of energy transformation in Taiwan.
  • Actively joined public associations and organized seminars to take the engineering industry forward.
  • Volunteer Hours and Input: 1,090 hrs.
  • Adopted Tamsui Yang Chouzi coastal section in New Taipei City to demonstrate the determination and action for protecting ecological environment of the marine environment.

A Corporate Citizen Willing to Commit

CTCI 2020 Sustainable Development Vision

Aspect

Material topics

2020 Goals

Economic Aspect

Suppliers' Sustainable Management

  • Completion rate of CSR high-risk vendors auditing: 70%, improvement rate: 50%
  • The evaluation rate of vendors: 100%. Avoid selecting vendors with evaluation score below a certain threshold
  • Hold a suppliers meeting and increase the number of vendors participating in it

Customer Service and Management

  • Customer Service Satisfaction Rate of 8.5
  • Increase the ratio of valid questionnaires ≥ 95%

Innovative Technology and Service

  • Promote Intelligent EPC and apply it to all large projects
  • Apply image recognition technology to engineering design

Emerging Market Strategy

Expand the market to the Commonwealth of Independent States

Brand Management

  • A total of 440 news reports appear in the media on CTCI's sustainability-related activities
  • Publish CTCI sustainability-related activities on social media and spread in multiple languages (Chinese, English, Spanish, German, French, Swiss, Russian, Thai, Korean, Vietnamese, Indian, and Malay) with more than 112,000 person-times views on the official website, reaching over 460,000 person-times on FB, 2,480 articles, 8,800 person-times sharing, and over 100,000 likes.

Anti-corruption

Participate in the assessment of international anti-corruption certification institutions (such as TRACE)

Environmental Aspect

Pollution prevention

No penalty records for serious environmental pollution incidents

Effectiveness of Energy Conservation

  • Reduce electricity consumption of the headquarters building by 5% with 2017 as the base year
  • Implement green engineering design and regularly announce annual energy savings of 90%

Climate Change and Strategies

  • Follow assessment procedures for risks and opportunities arising from climate change and develop a financial impact model
  • Consider concrete suggestions and comments on company operations
  • CDP score improved from B to A-

Social Aspect

Safe and Healthy Work Environment

  • Organize 12 health promotion lectures every year (including those on physical and mental health topics)
  • Conduct First Aid Course CPR+AED12 session annually
  • Obtain healthy workplace certification
  • Zero death in occupational safety, reduced incidence of disability, working toward zero occupational hazard
  • OSHA overall rate of incidents resulting in disability, restriction, and change of position
  • OSHA Total Recordable Case Rate (TRCR)

Recruitment and retention

  • Recruitment rate ≧ 75%
  • Elite talent retention rate 100%
  • Elite talent leadership enhances 50%
  • New employee turnover rate<5%

Career Development and Educational Training

  • Completeness of professional ability ≧ 97%
  • Corporate culture recognition rate ≧ 97%
  • Score of External customer satisfaction: 8.5 points
  • Score of internal project satisfaction with EPC: 8.5 points
  • Completion rate of project schedule control: 80 points

Labor Rights and Human Rights

  • Average weekly working hours less than 55 hours
  • The EAPs service usage rate reached 5%

Social Involvement

Supported cumulatively 4,400 domestic and 450 foreign students studying in Taiwan

Sustainable Capital and Performance

Sustainable Value and Performance